Location: Western Australia, Australia
Product: iFerret
Application: Information discovery, FOI / investigations, risk management
Overview
iFerret enabled the City of Gosnells to locate information across multiple systems in minutes instead of days, improving efficiency, reducing risk and increasing confidence in search results.
The Challenge
The City of Gosnells operated across a range of disparate systems, creating “islands of information” that were difficult to search collectively.
This meant:
- Searching across systems was time-consuming and resource intensive
- Staff could not be confident they had found all relevant information
- Important data was often overlooked or difficult to access
- This posed a risk from both an operational and governance perspective
Even when information was found, there was uncertainty around whether it was complete or up to date.
The Solution
iPlatinum implemented iFerret, providing a single search capability across all corporate information repositories.
The solution enabled users to:
- Search across structured and unstructured systems simultaneously
- Locate documents across email, ECM, network drives and corporate systems
- Export and package results efficiently
- Access information without needing deep system knowledge
The platform was deployed as a turnkey solution, requiring minimal effort to implement and becoming operational quickly.
The Outcome
- Information located in minutes instead of days
- Significant time savings across investigations and requests
- Improved confidence in completeness and accuracy of results
- Better use of corporate information
- Reduced operational and governance risk
The solution has been widely adopted, with strong user feedback and increasing usage across the organisation.
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