Location: Victoria, Australia
Product: iFerret
Application: Information discovery, governance, duplication management
Overview
iFerret enabled the City of Wodonga to search across multiple systems from a single interface, improving access to information, reducing duplication and supporting better decision-making.
The Challenge
Like many councils, Wodonga managed information across multiple systems, including document management platforms, shared drives and email.
This created challenges in answering three key questions:
- What is a record?
- In what form does it exist?
- Where does it live?
Locating information was time-consuming and often relied on manual searches or system-specific knowledge, increasing inefficiency and risk.
The Solution
iPlatinum implemented iFerret, providing a single interface to search across the Council’s information environment.
The solution enabled users to:
- Search across multiple systems simultaneously
- Locate documents, emails and records quickly
- Identify duplicate documents and their source
- Access information without needing to navigate multiple applications
The platform was delivered as a turnkey solution, requiring minimal effort to deploy and becoming operational quickly.
The Outcome
- Faster access to information across systems
- Significant time savings in searching and retrieval
- Improved confidence in information completeness
- Reduced duplication across document stores
- Ability to digitise and remove physical records, freeing up space
User adoption was strong, with the solution quickly becoming part of day-to-day operations.
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