Location: New South Wales, Australia
Product: iFerret
Application: Governance, GIPA / subpoenas, insurance claims
Overview
iFerret enabled Randwick City Council to locate, compile and manage information across multiple systems, significantly improving the efficiency and accuracy of governance, insurance and legal processes.
The Challenge
Randwick City Council regularly managed information requests related to real-world incidents, including:
- insurance claims
- legal proceedings
- GIPA requests
These required information to be sourced from multiple systems, including document management platforms, customer systems, email and network drives.
This created challenges:
- Time-consuming searches across systems
- Difficulty locating all relevant information
- Manual collation of documents
- Inefficient processes for sharing information with stakeholders
The Solution
iPlatinum implemented iFerret, providing a single search capability across all relevant data sources.
A key feature was the Managed Result Set, enabling users to:
- Locate relevant documents across systems
- Compile them into structured packages
- Add context and supporting information
- Export and share results efficiently
This significantly improved how information was gathered and presented for governance, legal and operational use.
The Outcome
- Faster and more efficient information retrieval
- Improved accuracy and completeness of search results
- Streamlined preparation of GIPA and subpoena responses
- Reduced manual handling and paper-based processes
- Improved efficiency in insurance and legal workflows
The solution has been widely adopted across governance and operational teams, with strong feedback from users.
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