Location: Victoria, Australia
Product: iFerret and iArchive
Application: FOI / governance, enterprise search
Overview
iFerret enabled Yarra Ranges Council to search across multiple systems from a single interface, significantly improving access to information and reducing FOI discovery time by at least 50%.
The Challenge
Yarra Ranges Council needed a faster and more reliable way to locate information across the organisation.
Information was stored across multiple systems, including email archives, network drives and corporate platforms, making it difficult to:
- Respond efficiently to FOI and customer requests
- Locate information across large and fragmented data sets
- Ensure complete and accurate search results
The size of the Council’s email archive further increased the complexity and time required to retrieve information.
The Solution
iPlatinum implemented iFerret, providing a single search capability across key document repositories, including Pathway, ECM and email systems.
The solution enabled users to:
- Search across multiple systems simultaneously
- Consolidate results into a single view
- Ensure nothing is missed during searches
- Maintain existing security controls across systems
A dedicated, turnkey environment was deployed to support performance and ease of use.
The Outcome
- FOI discovery time reduced by at least 50%
- Faster and more accurate access to information
- Improved confidence in search completeness
- Strong user adoption across the organisation
- Increased efficiency across governance, compliance and customer service teams
The solution is now used by more than 30 staff across a range of functions, including FOI, insurance discovery and governance.
Council has since added several historical legacy systems to this environment as iArchive enables a single search across both historical and current transaction data.
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